You, the customer, should contact us at Sveikatos Planeta if your package has not been received within the allotted delivery time for your destination.

If you do not do this and the package is returned to us, you will have to pay a second full shipping cost. If you want to make a claim related to your product, i.e. damaged in transit, mis-shipped, etc. This must be done within 24 hours of receiving your item by email. After confirming any claim, we will immediately replenish the goods or credit your account in full. Any costs for re-shipping the product are the responsibility of Sveikatos Planeta; no additional fees are the responsibility of our customers.

Non-defective products may be returned within 14 days of invoicing in new condition with all original packaging material and invoice / receipts for return less the original shipping costs we paid to ship the product to you.

Shipping charges will not be applied in the event that the wrong item has been shipped. All goods purchased from Sveikatos Planeta are manufactured in accordance with a shipping agreement. This basically means that the risk of loss and title to such items pass to you upon our delivery to the carrier.

Shipping costs for returning the Sveikatos Planeta parcel will be borne by the customer, and the cost of the replacement to be sent should also be borne by the customer.

international delivery

The client pays all transport, insurance and customs fees and takes responsibility for any lost shipments to countries that do not allow us to insure shipments within their borders. Delivery times Sveikatos Planeta does not accept any responsibility for any other losses that an order that is not delivered on time may cause.